Privacy Policy
Our clinic is dedicated to protecting the personal information of our clients and their families. This policy explains why, when, and how we collect, use, and disclose your information and your child's. All team members who encounter your personal information are aware of its sensitive nature and are trained in its appropriate use and protection.
Contact Information
We collect information such as your child's name, your name, home address, telephone number(s), and email address, for purposes including the following:
- To open and update your child's client file
- To invoice for services and process payments
- To provide itemized receipts for insurance reimbursement
- To send correspondence about appointments and our clinic
- To communicate, with your consent, with your child's other providers
Health and Developmental History
We collect information about health (both physical and mental), family history, and developmental and feeding history. This helps us assess needs and provide appropriate care, and may be disclosed:
- To a third-party provider or insurer for reimbursement, with your consent
- To other health care providers where, upon your consent, we are seeking a second opinion or have made a referral
We will not supply your insurer with confidential health history without your specific consent. When unusual requests are received, we will contact you for permission, and may advise you if such a release is inappropriate.
Financial Information
We may collect and disclose information to facilitate payment for services.
Regulatory
The regulatory colleges that oversee our practitioners reserve the right, as part of their regulatory function, to inspect records and interview staff.
Consent
By engaging with this website, you consent to the collection, use, and disclosure of information you submit through our website, phone conversations, or in-office visits. You may withdraw your consent, and we will explain the ramifications and the process.
Questions
Should you have any questions, please contact our clinic to the attention of the Privacy Officer.
You can reach us by phone at (289) 212-9322 or by email at hello@thenewyears.ca.